Refund Policy

Ads that do not work

If an ad fails to render, its credits go back to your account automatically. You do not need to ask.

Monthly plans

You can cancel anytime in Manage plan. Your plan keeps working until the end of the month you paid for and your credits stay in your account. We do not refund partial months.

If a monthly renewal charged you by surprise and you have not used any credits since that renewal, email us within 7 days of the charge and we will refund it.

One-time credit packs

If you have not used any credits from a pack, email us within 14 days of buying it and we will refund it in full.

Free credits

The free credits for a new account have no cash value and cannot be refunded or exchanged.

How to ask

Email jordan.eubanks@stopplayin.agency from the email on your account with the date of the charge. Refunds go back to the card you paid with, usually within 5 to 10 business days. If something else went wrong, write to us first. We would rather fix it than have you open a dispute.